Politique de remboursement

RETURN & REFUND POLICY

At Luxem Swiss, we want you to feel confident with every purchase. If you are not fully satisfied with your order, you may request a return within 30 days of receiving your item, subject to the conditions below.

RETURN ELIGIBILITY

To qualify for a return, your item must:

  • Be returned within 30 days of delivery

  • Be in the same condition as received

  • Be unworn and unused

  • Include original tags (where applicable)

  • Be returned in the original packaging

  • Include proof of purchase or order confirmation

Returns that do not meet these conditions may not be accepted.

HOW TO START A RETURN

To request a return:

  1. Contact our support team at support@luxemswiss.com

  2. Include:

    • Order number

    • Reason for return

    • Photos (if reporting damage or incorrect items)

If your return request is approved, we will provide:

  • Return instructions

  • Return authorization details

  • Return shipping guidance (where applicable)

Items returned without prior approval may be refused.

Return Address

Luxem Swiss Returns
ul. Unicka 3
20-112 Lublin
Poland

DAMAGES, DEFECTS & INCORRECT ITEMS

Please inspect your order immediately upon arrival.

Contact us as soon as possible if:

  • Your item arrives damaged

  • Your order contains incorrect products

  • The product appears defective

We will assess the issue and work toward an appropriate resolution.

NON-RETURNABLE ITEMS

For hygiene, safety, or product limitations, some items cannot be returned.

These may include:

  • Perishable goods (food, flowers, plants)

  • Custom-made or personalized products

  • Beauty and personal care products

  • Hazardous materials

  • Flammable products

  • Gift cards

Sale items may not qualify for return unless required by applicable consumer law.

If you are unsure whether your item qualifies, please contact us before submitting a return request.

EXCHANGES

The quickest way to receive a different item is to:

  1. Submit a return request for your current item

  2. Wait for return approval

  3. Place a new order separately

This helps ensure faster processing and stock availability.

🇪🇺 EUROPEAN UNION — 14-DAY COOLING-OFF RIGHT

For orders delivered within the European Union, customers may have a legal right to withdraw from their purchase within 14 days of receiving the goods, without providing a reason.

To qualify:

  • Items must remain unused

  • Original packaging should be preserved

  • Proof of purchase must be provided

This right applies in accordance with applicable consumer protection laws and may contain legal exceptions.

REFUNDS

Once we receive and inspect your return, we will notify you of the outcome.

If approved:

  • Refunds are issued to the original payment method

  • Processing typically occurs within 10 business days

  • Banks and payment providers may require additional processing time

If more than 15 business days have passed since refund approval and you have not received your refund, please contact:

support@luxemswiss.com

NEED HELP?

Questions about returns or refunds?

Email: support@luxemswiss.com
Phone: +48 578-490-487

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (CET)

Last Updated: June 2026