Politique de résiliation

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.PURCHASE OPTIONS & CANCELLATION POLICY

At Luxem Swiss, we aim to provide a smooth shopping experience. Please read below for our cancellation rules and payment terms.

ORDER CANCELLATION

Once your order has been placed, we begin processing it immediately to ensure fast delivery. For this reason:

- Orders can only be canceled within **2 hours** of purchase.
- After 2 hours, we cannot guarantee cancellation as the order may already be in processing or dispatched.
- If your order has already shipped, you must wait to receive it and then request a return under our Refund Policy.

 To request a cancellation, email us at **support@luxemswiss.com** as soon as possible with your order number and reason for cancellation.

 PAYMENT TERMS

We accept major credit/debit cards, PayPal, and other secure payment methods as listed at checkout.

- All prices are listed in **Polish Zloty (PLN)** unless otherwise stated.
- Your payment is processed securely at the time of checkout.
- We do not store your payment information. All transactions are encrypted.

 PRE-ORDER & LIMITED RELEASE ITEMS

- Pre-orders and limited-edition releases are **final sale** and **cannot be canceled** after payment is made.
- These items are reserved specifically for you and may ship at a later date indicated in the product description.

💡 NEED HELP?

If you have placed an order by mistake or wish to cancel immediately, contact us at **support@luxemswiss.com** or call us at **+48 578-490-487** as soon as possible.

We’ll do our best to help you if your order hasn’t been shipped yet.