Are your products authentic?

Yes. All Luxem Swiss products are sourced from verified suppliers and checked before shipping to ensure authenticity and quality.

How long does delivery take?

Delivery typically takes 5–10 business days depending on the destination and product availability.

Can I return my order?

Yes. You can request a return within 14 days after delivery if the product is unused and in original condition.

Do you ship internationally?

Yes. Luxem Swiss offers worldwide shipping with tracking included.

How can I contact support?

You can contact us anytime at support@luxemswiss.com and our team will assist you.

Orders & Shipping

1. How long does shipping take?

   • Shipping times vary based on location. Standard shipping takes 3-7 business days, while express shipping takes 1-3 business days.

2. Do you offer international shipping?

   • Yes, we ship worldwide! Shipping costs and delivery times will be calculated at checkout.

3. How can I track my order?

   • Once your order is shipped, you'll receive a tracking number via email to monitor your delivery status.

4. Can I change or cancel my order after placing it?

   • If your order hasn’t been processed yet, you can contact us within 24 hours for changes or cancellations.

Returns & Exchanges

5. What is your return policy?

   • We accept returns within 14 days of delivery, as long as the item is unworn and in its original condition.

6. How do I request a return or exchange?

   • Simply visit our Returns & Exchanges page and follow the instructions to start the process.

7. Are there any items that cannot be returned?

   • Yes, for hygiene reasons, earrings, underwear, and final sale items cannot be returned.

Payments & Discounts

8. What payment methods do you accept?

   • We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, and Shop Pay.

9. Do you offer discounts or promotions?

   • Yes! Sign up for our newsletter to receive exclusive discounts and stay updated on special offers.

10. Can I use multiple discount codes at checkout?

• No, only one discount code can be applied per order.

Products & Sizing

11. How do I find my size?

• Check out our Size Guide available on every product page for accurate sizing information.

12. Are your products ethically made?

• Yes! We prioritize ethical sourcing and sustainable production methods.

13. Do you restock sold-out items?

• Some popular items get restocked. You can sign up for restock notifications on the product page.

Customer Support

14. How can I contact customer support?

• You can reach us via email at Luxemswiss@gmail.com or through our Contact Us page.

15. What are your customer service hours?

• Our team is available Monday to Friday, 9 AM – 6 PM (GMT+X).

Finding the perfect fit is easy with our size guide! Check our detailed chart to ensure the right measurements for your style. Colors may vary slightly due to screen settings, but we’re here to help! Need assistance? Chat with us anytime for personalized support.

Join the Luxem Swiss VIP club for early access to new collections, special discounts, and members-only perks. Be the first to shop limited-edition drops before they sell out!"

Keep your Luxem Swiss pieces looking fresh and lasting longer! Follow our care guide for washing, storing, and maintaining your clothing and accessories. Need specific care tips? Chat with us anytime!"