Privacy policy

PRIVACY POLICY

Last updated: 15 August 2026

This Privacy Policy explains how Luxem Swiss collects, uses, stores and shares personal information when you visit luxemswiss.com, create an account, place an order, contact us or otherwise use our services.

This Privacy Policy is a notice about our processing activities. It does not require you to consent to every type of processing described below.

1. DATA CONTROLLER

The controller responsible for your personal information is:

Legal owner or entity: [INSERT FULL LEGAL NAME OR REGISTERED BUSINESS NAME]
Trading name: Luxem Swiss
Registered or business correspondence address: [INSERT CONFIRMED LEGAL BUSINESS ADDRESS]
NIP: [INSERT AFTER REGISTRATION, IF APPLICABLE]
Email: support@luxemswiss.com
Telephone: +48 578 490 487

Luxem Swiss is the commercial brand used by the legal owner identified above.

2. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with us, we may process:

  • Contact information, including your name, email address, telephone number, billing address and delivery address

  • Order information, including products ordered, sizes, prices, delivery status, returns and refunds

  • Account information, including login details, saved products, preferences and account settings

  • Payment information, including payment method, transaction status and limited payment details provided by the payment processor

  • Communications, including customer-service messages, complaints and return requests

  • Technical information, including IP address, browser, device information and security identifiers

  • Website activity, including products viewed, searches, cart activity and interactions with the website

  • Marketing preferences and consent records

  • Reviews or other content you choose to submit

Full payment-card numbers are normally collected and processed directly by our payment providers. Luxem Swiss generally receives confirmation of payment and limited transaction information rather than complete card details.

We do not intentionally collect special categories of personal data, such as health, biometric, religious or political information.

3. HOW WE RECEIVE INFORMATION

We may receive personal information:

  • Directly from you when you place an order, create an account or contact us

  • Automatically through cookies and similar technologies

  • From Shopify and applications connected to our store

  • From payment providers

  • From delivery, fulfilment and return partners

  • From advertising, analytics and customer-review platforms

  • From fraud-prevention and security providers

  • From publicly available sources where permitted by law

4. PURPOSES AND LEGAL BASES

Orders and fulfilment

We process contact, order and payment-status information to:

  • Process purchases and payments

  • Deliver products

  • Provide order updates

  • Handle returns, refunds and complaints

  • Provide customer support

The legal basis is Article 6(1)(b) GDPR: processing necessary to enter into or perform a contract with you.

Legal and accounting obligations

We process order, invoice, payment and complaint information to comply with tax, accounting, consumer-protection and other legal requirements.

The legal basis is Article 6(1)(c) GDPR: compliance with a legal obligation.

Accounts, wishlists and saved preferences

We process account and preference information to provide features you request and manage your customer account.

The legal basis is Article 6(1)(b) GDPR and, where applicable, our legitimate interest under Article 6(1)(f) GDPR in operating and improving our customer services.

Security and fraud prevention

We process transaction, device and account information to:

  • Protect accounts and payments

  • Detect fraudulent or abusive activity

  • Secure the website

  • Establish, exercise or defend legal claims

The legal basis is our legitimate interest under Article 6(1)(f) GDPR in protecting customers, Luxem Swiss and our services.

Analytics and website improvement

Where legally permitted, we use technical and website-activity information to understand how customers use our website and improve its performance.

Where non-essential cookies or tracking technologies are used, the legal basis is your consent under Article 6(1)(a) GDPR.

Marketing and personalized advertising

With your consent where required, we may use contact information and website activity to:

  • Send promotional emails or messages

  • Measure advertising performance

  • Display personalized advertising

  • Remind you about products left in your cart

The legal basis is your consent under Article 6(1)(a) GDPR and applicable electronic-communications law.

You may withdraw marketing consent at any time by using the unsubscribe link in an email, changing your cookie settings or contacting us.

Withdrawal does not affect processing performed before consent was withdrawn.

Reviews and customer feedback

When you submit a review or feedback, we process the information you provide to publish, verify and manage that content.

The legal basis is your request to publish the content and our legitimate interest under Article 6(1)(f) GDPR in maintaining authentic customer feedback.

5. REQUIRED INFORMATION

Certain information is required to process an order, including your name, delivery address, contact details and payment confirmation.

If you do not provide the required information, we may be unable to accept or fulfil your order.

Creating an account or consenting to marketing is optional and is not required to make a purchase unless a specific service clearly states otherwise.

6. COOKIES

We use necessary cookies to operate the website, maintain your cart, process checkout and protect the service.

With your consent, we may also use analytics, preference and advertising cookies.

Where required by law, non-essential cookies will not be activated until you provide consent. You may change or withdraw your choices through the cookie settings available on our website.

More information about individual cookies, providers and storage periods should be provided in our Cookie Policy or cookie-preference tool.

7. HOW WE SHARE PERSONAL INFORMATION

We may share personal information only when reasonably necessary with:

  • Shopify, which hosts and operates our ecommerce platform

  • Payment providers selected during checkout, such as Shopify Payments, PayPal or Klarna

  • Product fulfilment partners, suppliers and couriers

  • Email and customer-support providers

  • Review and customer-feedback platforms

  • Analytics and advertising providers, including Google and Meta, where appropriate consent has been obtained

  • Fraud-prevention, security and IT service providers

  • Accountants, lawyers, insurers and other professional advisers

  • Courts, regulators, tax authorities, law-enforcement agencies or other authorities where required by law

Providers receiving personal information on our behalf may process it only for the applicable service and in accordance with their contractual and legal responsibilities.

We do not sell personal information for money. However, disclosures used for targeted advertising may be treated as “selling” or “sharing” under certain non-European privacy laws.

Where applicable, you may submit an advertising opt-out request through our data-sharing opt-out page.

8. SHOPIFY

Our store is hosted by Shopify.

Shopify processes information needed to provide the ecommerce platform, checkout, security and related services. For certain enhanced or cross-merchant features, Shopify may also process information as an independent controller.

Further information is available in the Shopify Consumer Privacy Policy and through the Shopify Privacy Portal.

9. INTERNATIONAL DATA TRANSFERS

Some service providers may process personal information outside Poland or the European Economic Area.

Where personal information is transferred to a country that has not received an adequacy decision from the European Commission, we will rely on an appropriate legal safeguard where required, such as:

  • European Commission Standard Contractual Clauses

  • An applicable adequacy decision

  • Another transfer mechanism recognized by data-protection law

You may contact us for information about the safeguards applicable to a particular transfer.

10. RETENTION

We retain personal information only for as long as necessary for the purpose for which it was collected.

In particular:

  • Order, invoice and payment records are retained for the period required by applicable tax and accounting law

  • Return, complaint and customer-support records are retained until the matter is completed and for any further period necessary to establish, exercise or defend legal claims

  • Account information is retained while the account remains active and is subsequently deleted or restricted unless continued retention is legally necessary

  • Marketing information is retained until consent is withdrawn or you object to direct marketing

  • Consent and opt-out records may be retained as evidence of your choices

  • Cookie and analytics information is retained according to the periods displayed in our cookie-preference tool

  • Security and fraud-prevention records are retained for as long as reasonably necessary to investigate incidents and protect the service

After the applicable retention period, information will be deleted, anonymized or restricted unless further retention is required by law.

11. YOUR RIGHTS

Subject to applicable law, you may have the right to:

  • Access your personal information

  • Correct inaccurate or incomplete information

  • Request deletion

  • Request restriction of processing

  • Receive certain information in a portable format

  • Object to processing based on legitimate interests

  • Object at any time to processing for direct marketing

  • Withdraw consent at any time

  • Lodge a complaint with a data-protection authority

Some rights are subject to legal limitations. For example, we may need to retain order or invoice information to meet tax or accounting obligations.

Requests may be sent to support@luxemswiss.com. We may request information necessary to confirm your identity before fulfilling a request.

We will normally respond within one month, subject to any extension permitted by applicable law.

12. AUTOMATED DECISION-MAKING

We may use automated tools to recommend products, detect possible fraud or personalize advertising.

Luxem Swiss does not currently make decisions based solely on automated processing that produce legal or similarly significant effects on customers.

13. CHILDREN

Our services are not directed at children under 16, and we do not knowingly collect personal information from children under 16 without appropriate authorization.

If you believe a child has provided personal information to us, contact support@luxemswiss.com.

14. SECURITY

We use reasonable technical and organizational measures intended to protect personal information against unauthorized access, loss, misuse or alteration.

No internet transmission or storage system can be guaranteed to be completely secure. Customers should not send passwords, complete payment-card numbers or other highly sensitive information through ordinary email.

15. COMPLAINTS

If you have concerns about our use of your personal information, contact us first at support@luxemswiss.com.

You also have the right to lodge a complaint with:

President of the Personal Data Protection Office
Urząd Ochrony Danych Osobowych
ul. Stawki 2
00-193 Warszawa
Poland
https://uodo.gov.pl

Customers residing elsewhere in the European Economic Area may also contact their local supervisory authority.

16. THIRD-PARTY WEBSITES

Our website may contain links to websites operated by third parties. Their privacy practices are governed by their own privacy notices, and Luxem Swiss is not responsible for websites it does not control.

17. CHANGES TO THIS POLICY

We may update this Privacy Policy when our services, providers or legal obligations change.

The revised version will be published on this page with an updated revision date. Where required, we will provide additional notice or request renewed consent.

18. CONTACT

Questions, privacy requests or complaints may be sent to:

Email: support@luxemswiss.com
Telephone: +48 578 490 487
Address: [INSERT CONFIRMED LEGAL BUSINESS CORRESPONDENCE ADDRESS]