Shipping policy

SHIPPING POLICY

At Luxem Swiss, we are committed to delivering your order safely, efficiently, and with full transparency.

We currently ship across Poland, Europe, and selected international destinations.

ORDER PROCESSING

All orders are processed within 1–2 business days (Monday–Friday), excluding public holidays.

Once your order has been processed and dispatched, you will receive a confirmation email containing your tracking information.

Please note that processing times may be extended during high-demand periods, promotional events, or public holidays.

SHIPPING TIMES & DELIVERY

🇵🇱 Poland

  • Estimated delivery: 1–3 business days

  • FREE shipping on all orders

  • Tracking included

🇪🇺 Europe

  • Estimated delivery: 3–7 business days

  • FREE shipping on all orders

  • Tracking included

International

  • Estimated delivery: 7–14 business days

  • FREE shipping on eligible orders

  • Shipping availability and conditions may vary by destination

Delivery estimates are not guaranteed and may vary depending on courier operations, customs procedures, weather conditions, or peak seasons.

SHIPPING PARTNERS

We work with trusted logistics providers, including:

  • InPost

  • DHL

  • DPD

  • UPS

  • GLS

Courier selection may vary depending on destination and availability.

TRACK YOUR ORDER

Once your order has shipped, you will receive a tracking number via email.

You can use this information to monitor your shipment throughout the delivery process.

DELIVERY ADDRESS

Please ensure that your shipping details are complete and accurate before placing your order.

Luxem Swiss cannot be held responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete delivery information submitted at checkout.

LOST OR DAMAGED PACKAGES

If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible.

Email: support@luxemswiss.com

Our team will investigate with the courier partner and work toward a resolution.

NEED HELP?

If you have questions about shipping, delivery status, or your order, contact:

Email: support@luxemswiss.com
Phone: +48 578-490-487

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (CET)

Last Updated: June 2026