Cancellation policy

PURCHASE OPTIONS & CANCELLATION POLICY

At Luxem Swiss, we aim to provide a smooth, transparent, and reliable shopping experience. This Purchase Options & Cancellation Policy explains how subscriptions, pre-orders, trial purchases, and standard order cancellations work.

ORDER CANCELLATION

We begin processing orders shortly after they are placed to ensure efficient fulfillment and delivery.

Standard Orders

Orders may be canceled within 2 hours of purchase.
After this period, cancellation cannot be guaranteed because the order may already be in processing, verification, fulfillment, or dispatched.
If an order has already shipped, cancellation is no longer possible. However, you may request a return in accordance with our Returns & Refund Policy.

To request a cancellation, please contact:

Email: support@luxemswiss.com
Phone: +48 578-490-487

Please include:

Order number
Full name
Reason for cancellation

We will review requests individually and assist where possible.

SUBSCRIPTIONS

Certain products or services may be offered as subscription purchases.

By purchasing a subscription:

You authorize recurring deliveries based on the frequency selected at checkout.
Your payment method may be securely stored by our payment providers for future recurring charges.
Subscription renewals may occur automatically unless canceled before the next billing cycle.

Managing Your Subscription

You may:

Cancel your subscription at any time before the next renewal date.
Update delivery frequency or payment details through your order management link provided in your confirmation email.

Subscription cancellations apply to future billing cycles and do not retroactively refund fulfilled deliveries.

Please see our Returns & Refund Policy for additional details.

PRE-ORDERS & LIMITED RELEASE ITEMS

Certain products may be offered as:

Pre-orders
Limited releases
Early access inventory

When purchasing a pre-order:

You reserve inventory before it becomes available.
Payment may be collected immediately, partially, or authorized for future collection depending on checkout settings.

Cancellation Rules

Pre-orders may be canceled before fulfillment unless otherwise stated on the product page.
Once a pre-order has entered fulfillment or has shipped, cancellation is no longer possible.
Refund eligibility after shipment is subject to our Returns & Refund Policy.

For limited-edition releases, additional restrictions may apply where clearly disclosed on the product page.

TRY BEFORE YOU BUY

Selected products may be eligible for a Try Before You Buy experience.

How it works:

Your payment method may be authorized before shipment.
You receive a defined evaluation period to decide whether to keep the item.
If the item is not returned within the allowed period, the full payment will be captured automatically.

Returned items must meet our standard return conditions.

PAYMENT TERMS

We accept secure payment methods available at checkout, including:

Credit and debit cards
PayPal
Alternative payment methods supported by Shopify

Additional terms:

Prices are displayed in Polish Zloty (PLN) unless stated otherwise.
Payments are processed securely at checkout.
Luxem Swiss does not store full payment card information.
Payment processing is handled through secure third-party providers.

NEED HELP?

If you placed an order by mistake or require assistance with your purchase, contact us as soon as possible: