FAQ
Orders & Shipping
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How long does shipping take?
- Shipping times vary based on location. Standard shipping takes 3-7 business days, while express shipping takes 1-3 business days.
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Do you offer international shipping?
- Yes, we ship worldwide! Shipping costs and delivery times will be calculated at checkout.
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How can I track my order?
- Once your order is shipped, you'll receive a tracking number via email to monitor your delivery status.
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Can I change or cancel my order after placing it?
- If your order hasn’t been processed yet, you can contact us within 24 hours for changes or cancellations.
Returns & Exchanges
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What is your return policy?
- We accept returns within 14 days of delivery, as long as the item is unworn and in its original condition.
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How do I request a return or exchange?
- Simply visit our Returns & Exchanges page and follow the instructions to start the process.
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Are there any items that cannot be returned?
- Yes, for hygiene reasons, earrings, underwear, and final sale items cannot be returned.
Payments & Discounts
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What payment methods do you accept?
- We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, and Shop Pay.
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Do you offer discounts or promotions?
- Yes! Sign up for our newsletter to receive exclusive discounts and stay updated on special offers.
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Can I use multiple discount codes at checkout?
- No, only one discount code can be applied per order.
Products & Sizing
- How do I find my size?
- Check out our Size Guide available on every product page for accurate sizing information.
- Are your products ethically made?
- Yes! We prioritize ethical sourcing and sustainable production methods.
- Do you restock sold-out items?
- Some popular items get restocked. You can sign up for restock notifications on the product page.
Customer Support
- How can I contact customer support?
- You can reach us via email at Luxemswiss@gmail.com or through our Contact Us page.
- What are your customer service hours?
- Our team is available Monday to Friday, 9 AM – 6 PM (GMT+X).