FAQ

Orders & Shipping

  1. How long does shipping take?

    • Shipping times vary based on location. Standard shipping takes 3-7 business days, while express shipping takes 1-3 business days.
  2. Do you offer international shipping?

    • Yes, we ship worldwide! Shipping costs and delivery times will be calculated at checkout.
  3. How can I track my order?

    • Once your order is shipped, you'll receive a tracking number via email to monitor your delivery status.
  4. Can I change or cancel my order after placing it?

    • If your order hasn’t been processed yet, you can contact us within 24 hours for changes or cancellations.

Returns & Exchanges

  1. What is your return policy?

    • We accept returns within 14 days of delivery, as long as the item is unworn and in its original condition.
  2. How do I request a return or exchange?

    • Simply visit our Returns & Exchanges page and follow the instructions to start the process.
  3. Are there any items that cannot be returned?

    • Yes, for hygiene reasons, earrings, underwear, and final sale items cannot be returned.

Payments & Discounts

  1. What payment methods do you accept?

    • We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, and Shop Pay.
  2. Do you offer discounts or promotions?

    • Yes! Sign up for our newsletter to receive exclusive discounts and stay updated on special offers.
  3. Can I use multiple discount codes at checkout?

  • No, only one discount code can be applied per order.

Products & Sizing

  1. How do I find my size?
  • Check out our Size Guide available on every product page for accurate sizing information.
  1. Are your products ethically made?
  • Yes! We prioritize ethical sourcing and sustainable production methods.
  1. Do you restock sold-out items?
  • Some popular items get restocked. You can sign up for restock notifications on the product page.

Customer Support

  1. How can I contact customer support?
  1. What are your customer service hours?
  • Our team is available Monday to Friday, 9 AM – 6 PM (GMT+X).